Pickup Deadlines

• Pickup Deadline: Thursday, July 28.

• Late Fees Start: Friday, July 29.

• Pickup Hours: By Appointment Tues - Thurs, July 26-28.

• Pickup Appointment Scheduling: https://calendly.com/rocketbid/pickup

• Regular Viewing Hours: By appointment only: https://calendly.com/rocketbid/viewing

• Late Pickup Fee: $50/week

Registration & Payment

• 20% Buyers premium is applied to all sales.

• All items are sold as-is, where-is, with no guarantee or warranty, implied or otherwise.

• The items have been displayed and each purchaser shall be held satisfied as to the condition, identity and authenticity and shall not be entitled to make any objection after the sale on any grounds whatsoever.

• We accept Visa or Mastercard. We do not accept Amex.

• There is a $1 authorization hold when you register online.

  • This is not a charge and is not collected by Rocket.Bid.

  • This is required by our online payment processor to verify your credit card.

  • It typically disappears within 3-4 business days.

  • Contact your credit card provider for assistance if it has not.

• All sales are subject to applicable taxes.

• Cards on file are charged immediately following the end of an auction.

• Invoices for this auction can be found at https://auction.rocket.bid/my-invoices.

  • Log into auction.rocket.bid.

  • Select the Invoices tab at the top.

• Accounts must be settled before any items may be removed from the premises.

Returns and Refunds

The condition of a Lot is judged, then categorized into one of 3 conditions. The availability of Refunds and returns is based on what condition the Lot is in.

Like-New

These Lots are judged to be new or have not been previously used. We will typically not open a manufacturer-sealed box, and we will not test Like-New Lots for functionality or completeness.

You should inspect these Lots when you claim and open them. If the item does not appear to be like-new, or there are other issues, you must report this to a staff member immediately. You will be eligible for a full refund or credit. Once you leave the premises with the Lot, you fully accept the condition of the Lot, and we cannot issue refunds for any issues arising from the condition of the Lot.

TL;DR: We don't touch Like-New Lots. You must inspect them when you claim them, or you forfeit the opportunity for a refund when you leave with the Lot.

Open Box

Open Box items may have been sold at one point in time, and potentially used before being returned by the customer. These Lots may have damage or are missing pieces. Unless explicitly stated, you should not make any assumptions about the condition other than it may be damaged, ripped, scratched, or not-functioning. These items are sold AS/IS. These items will be available for inspection.

TL;DR: Open Box Lots are sold AS-IS. Inspect before bidding.

Damaged

If a Lot is marked Damaged, it might be known to be incomplete, damaged, and will not have been tested at all. These items are sold AS-IS, and we cannot refund them. You will buy a damaged Lot with the knowledge that its condition is poor. Please inspect these items before bidding.

TL;DR: Damaged Lots are in poor condition. Inspect before bidding, no refunds will be issued.

Shipping

• Our shipping service comes in 2 parts. Packing, and Freight.

• Packing Charges:

  • $25 minimum packing and handling fee.

    • For oversized items, or high quantity invoices, these fees may be higher, and you will be quoted a fee before you are charged.

• Freight Charges:

  • Courier or carrier charges will be passed directly on to you with no markup.

• Freight Insurance.

  • We have freight/courier insurance available. If not purchased, We will not be able to cover or refund any portion of any invoice due to shipping damage.

• When your items ship, they are considered claimed, and you accept the condition of the Lots at the time of shipping, even if you have not inspected them.